Question 1

Where is LÉNU based?

Accepted Answer

Our atelier and showroom are in Dallas, Texas. We ship and white-glove deliver worldwide.

Question 2

How do pre-orders work?

Accepted Answer

Pre-order pieces are produced in small artisan runs. A 30% deposit reserves your piece; the balance is charged before shipment. Typical production is 6–8 weeks.

Question 3

Do you offer white-glove delivery?

Accepted Answer

Yes — for furniture and fragile pieces inside the contiguous United States, we offer white-glove delivery, placement, and packaging removal.

Question 4

What is your return policy?

Accepted Answer

Stock pieces may be returned within 30 days in original condition. Made-to-order and pre-order pieces are final sale. See our Returns page for full details.

Question 5

Do you ship internationally?

Accepted Answer

Yes. International shipping is calculated at checkout. Duties and import taxes are the responsibility of the recipient.

Question 6

How can I reach a human?

Accepted Answer

Call +1 469.513.8786, email hello@lenuhome.com, or chat with Keke — our 24-hour concierge — using the chat bubble on any page.

Question 7

Do you accept trade and designer accounts?

Accepted Answer

Yes. Interior designers and trade professionals receive preferential pricing. Email trade@lenuhome.com to apply.

Question 8

Are pieces under warranty?

Accepted Answer

All LÉNU pieces carry a one-year craftsmanship warranty against manufacturer defects.

Frequently asked.